How can I get my OTP number for NSFAS?

The National Student Financial Aid Scheme (NSFAS) is a government-funded scheme that provides bursaries to eligible students who want to study at any public university or TVET college in South Africa. To apply for NSFAS funding, students need to create a myNSFAS account online, where they can submit their application form and supporting documents, check their application status, and sign their bursary agreement.

However, to access the myNSFAS account, students need to verify their identity and authorize their login using a One Time Pin (OTP) number. The OTP number is a unique and personal identification number that is sent to the student’s cell phone number or email address by NSFAS. The OTP number is used to confirm that the student is the real owner of the account and to prevent unauthorized access.

But what if the student does not receive the OTP number, or forgets the cell phone number or email address that they registered with? How can they get their OTP number and access their myNSFAS account?

In this article, we will explain how to get your OTP number for NSFAS in different scenarios.

Scenario 1: You have not received your OTP number after requesting it

If you have requested your OTP number from NSFAS, but you have not received it on your cell phone or email, you can try the following steps:

Check your cell phone signal and make sure it is not on flight mode or silent mode.
Check your email inbox and spam folder and make sure it is not full or blocked.
Wait for a few minutes and request the OTP number again, as it may take some time to arrive.
Contact NSFAS through their toll-free number 08000 67327, email info@nsfas.org.za, or social media platforms and report the issue.

Scenario 2: You have forgotten or changed your cell phone number or email address that you registered with

If you have forgotten or changed your cell phone number or email address that you used to register your myNSFAS account, you can update your details and get your OTP number by following these steps:

Navigate to nsfas.org.za and select the myNSFAS account option.
Input your username and password.
Select the tab labeled My personal details.
Provide your current mobile number and email address.
Choose the Update your details option.
An OTP (One Time Pin) will be sent to the new mobile number and email address you’ve provided.
Input the received OTP number to unlock your account.

How Do I get my OTP for number for NSFAS?

Alternatively, you can use scenario 2 to get your new OTP, the OTP number is an important security feature that protects your myNSFAS account from unauthorized access.

You can contact NSFAS through the following channels: